Booking Terms & Conditions

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Kangaroo Valley & South Coast Discovery Tours Australia - TOS


General Tour Booking Conditions

(Note: See below for special terms for Montague Island Tour)

    50% deposit required to confirm booking, balance due 30 days prior to confirmed arrival.
  • Cancellations Notified More Than 30 Days Prior to Arrival – Full refund, minus a $200 administration fee.
  • Cancellations Notified Less Than 30 Days Prior to Arrival – No refund (100% forfeit)
  • Booking can be deferred without penalty if notified up to 30 days before confirmed arrival date. Bookings can be deferred only once
  • MasterCard, Visa, Money Order & Bank Transfers accepted
  • Holiday packages are for a minimum stay of two nights for weekends and three nights for long weekends (public holidays)
  • Kangaroo Valley & South Coast Discovery Tours Australia cannot be held responsible for bookings made by guests directly with operators outside the scope of the agreed and paid for itineraries. Kangaroo Valley & South Coast Discovery Tours Australia accept responsibility for the proper performance of our services or preparing recommendations for activities, booking attractions and restaurants and accommodation. Kangaroo Valley & South Coast Discovery Tours Australia, however, we cannot be held responsible for a third party that is not included in our holiday package or accommodation
  • Special needs, please do let us know if you have any special dietary or accessible needs at the time of booking
  • Your specific passport and visa requirements, and other travel or immigration requirements are your responsibility

Insurance:

Travel insurance is not included. Kangaroo Valley and South Coast Discovery Tours Australia strongly recommend that clients take out comprehensive travel insurance against illness, injury, emergency medical evacuation, loss or damage to personal belongings, or not being able to travel on the confirmed date of departure.

Exclusion of liability, clients should note that travel involves risk. While South Coast Discovery Tours Australia make an effort to safeguard clients and their belongings it is not responsible or liable for any damage, loss, or theft to luggage or personal belongings, or for personal injury, illness or death, however caused, arising either during or from the program.

Kangaroo Valley & South Coast Discovery Tours Australia is also not liable for any loss or damage due to delay, cancellation or disruption caused by, but not limited to, laws, regulations, strikes, war, terrorism, government legislation, acts or failure to act or acts of nature including floods, fires. To cover these or any other risks the travellers should purchase adequate and appropriate travel insurance.

Conditions of Travel:

Kangaroo Valley & South Coast Discovery Tours Australia reserves the right to vary or cancel the holiday package either prior to or during the holiday because of but not limited to those circumstances caused by weather, road conditions, vehicle breakdown, strikes or any other circumstances beyond our control. Kangaroo Valley & South Coast Discovery Tours Australia shall not be liable for payment or any compensation arising there from.

Kangaroo Valley & South Coast Tours Australia cannot guarantee arrival or departure times, and are not liable for passenger's failure to connect with other services in the event of late arrival.

Program Prices:

Program prices are based on room share basis. Where twin, double or single occupancy is specifically requested travellers must pay a supplement and advise this requirement at the time of booking.

Care has been taken to ensure this information is correct at the time of printing. Prices and services shown may however be subject to change or withdrawal without notice.

Participants Health:

Participants should be in good physical and mental health. Any physical condition requiring special attention, diet or treatment must be indicated in writing when the booking is made. Kangaroo Valley & South Coast Discovery Tours Australia reserves the right to decline to accept any person as a member of the holiday package or to particular activities during the holiday should it be in the best interest of the group or the individual participant.

Activities, National Parks & Tour Fees

  • Aboriginal ranger guided tours must be made 30 days prior to arrival to avoid disappointment.
  • Cruises and tours may be affected by adverse weather conditions. In the advent of cancellation, by a third party tour company or guide, guests will be refunded the full amount of the activity which was not undertaken

Accommodation in Kangaroo Valley with Crystal Creek Meadows

  • Your accommodation for the Australian Discovery Packages will be at Crystal Creek Meadows in Kangaroo Valley. While you may request a specific cottage on this property cottages are subject to availability and may be changed at the management's discretion
  • Accommodation only bookings are for a minimum stay of two nights for weekends and three nights for long weekends (public holidays)
  • Four night minimum stay over Easter Holidays and three night minimum stay over NSW school holidays
  • Smoking is not permitted inside the accommodation
  • Children under 2 years - no charge
  • Pets are not permitted on the property for reasons of wildlife conservation
  • Check in from 3:00 p.m. check out by 11:00 a.m.

Other Tour Accommodation & Self Booked Arrangements

  • Additional regional accommodation can be booked upon request and is subject to the terms and conditions of each additional accommodation providers
  • If you make any independent accommodation bookings during your holiday we ask you to inform us so that we have contact details if we need to contact you

Special Terms for the Montague Island & Kangaroo Valley Nature Holiday

Booking Terms and Conditions:

To secure your booking a 50% deposit is required. Balance 50% required 30 days prior to the holiday package date. In the event of a cancellation:

  • Cancellation policy is effective upon deposit paid

The Kangaroo Valley Sector:

  • Cancellations Notified More Than 30 Days Prior to Arrival – Full refund, minus a $200 administration fee.
  • Cancellations Notified Less Than 30 Days Prior to Arrival – No refund (100% forfeit)

The Montague Island Sector:

  • Cancellation more than 30 days before start date, 15% of the Montague Island Sector cost will be forfeited
  • Cancellation 30 and 14 days before start date, 30% of the Montague Island Sector cost will be forfeited
  • Cancellation less than 14 days before start date, 100% of the Montague Island Sector cost will be forfeited
  • There is no refund after starting the holiday package. Holiday departures are subject to a minimum number of participants. Kangaroo Valley & South Coast Discovery Tours Australia reserve the right to cancel any Montague Island part of the holiday package in the event of minimum numbers not being reached, or due to bad weather conditions deeming boat travel to the island unsafe. In these instances your full Montague Island Sector deposit, will be refunded. You can have the option to extend your stay at Crystal Creek Meadows in Kangaroo Valley if available.

Luggage to Montague Island:

Luggage should be limited to one medium sized soft bag with a maximum weight of 15kgs and a small daypack.

Photographic images while on Montague Island:

Kangaroo Valley and South Coast Tours Australia reserves the right to take photographs or videos of the participant during the operating of any holiday package or part thereof, and to use the resulting images for promotional purposes. By booking a reservation participants agree to allow their images to be used for such purposes. Any participant not wishing this to happen should identify himself or herself to Kangaroo Valley and South Coast Discovery Tours Australia at the commencement of the program. Wildlife Animals mentioned are native and wild.

While it is likely wildlife will be seen, Kangaroo Valley & South Coast Discovery Tours Australia cannot guarantee the appearance of many or all of those mentioned. In the event that these native animals are not seen as planned there are no refunds available.

Related Information: 

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